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Phone System Update (updated 19/08/24)
Car Washing Procedure (updated 07/11/25)
29/10/2025
Oil Check Requirement from Carwow
We wanted to update you on a new check process that Carwow has introduced, which now requires all suppliers to check the oil level of each vehicle upon collection.
To be transparent with you all, we challenged and pushed back on Carwow regarding the real-world necessity of this new requirement, but Carwow has now instructed that this be a mandatory step in their process with zero exceptions if we are to continue fulfilling their movements.
As we continue working with Carwow to ensure the process is as seamless as possible for both sides, we also value the strong partnership and consistent work Carwow provides for all of us.
The new carwow checklist will be introduced for all jobs being loaded from tomorrow. Existing jobs will remain as they are.
30/07/2025
Greenhous Vehicle Movements
We’re pleased to confirm that Greenhous vehicle movements are returning! Please take note of the following important points regarding the process to ensure everything runs smoothly.
As with all movements, attention to detail and punctuality is critical. All checklist items must be adhered to, and collections and deliveries must be made on time. However, if you are unsure of anything or an unexpected delay occurs, please call the Engineius Operations Team immediately.
10/02/2025
Podcast Episode 8: EV Movements
In this electrifying episode (like the pun…) of Moving from A to B, Jack and Roger dive into the world of electric vehicle movements, gathering insights from Drivers, Admin, and Operations to bring you a jam-packed and informative discussion.
We cover everything from range anxiety to admin procedures, charging policies, and top tips for EV movements. Whether you're a seasoned EV driver or just getting started, this episode has something for you!
08/01/2025
Podcast Episode 7: Operational Day-to-Day (Part 2)
Jack and Roger continue their deep dive into daily operations in this engaging second part. Jack puts Roger in the hot seat to discuss job pricing and whether earning potential has been impacted. The episode ends with a rapid-fire Q&A session to cover even more ground.
30/12/2024
Podcast Episode 6: Operational Day-to-Day (Part 1)
Jack and Roger as they dive into the details of day-to-day operations. In this episode, they tackle questions about checklist order, why there are sometimes so many photo requests for a particular part and job combination pricing, providing insights to keep things running smoothly. A must-listen for anyone curious about the nuts and bolts of operational efficiency!
23/12/2024
Site Christmas Opening Hours
As the festive season approaches, we would like to inform you that the Christmas opening times for customers sites are now available for your reference.
To access the schedule, click below where you can view or download the PDF.
20/11/2024
Podcast Episode 5: Challenges on the Road (Part 2 of 2)
In the second half of our two-part conversation with Patrick, our Head of Assurance, Jack, and Roger discuss a range of key topics.
This episode dives into trade plates, MoDel, giving passengers lifts, and speeding, offering valuable insights for drivers.
06/11/2024
Podcast Episode 4: Challenges on the Road (Part 1 of 2)
In this first of a two-part series, hosts Jack and Roger talk with Patrick Stanley, Head of Assurance at Engineius, about the challenges drivers face on the road.
22/10/2024
Podcast Episode 3: Q&A
In Episode 3, Jack and Roger dive into questions submitted by the driver community, offering valuable answers and insights on the topics everyone’s been curious about.
25/09/2024
Podcast Episode 2: Introducing Driver Services
In episode two, Jack and Roger cover a range of topics, from recruitment strategies—comparing the old approaches to the new—to driver satisfaction.
They also introduce the Driver Services Department, sharing insights into its purpose, the benefits it brings, and the goals we aim to achieve.
18/09/2024
Podcast Episode 1: Handbacks and Aborts
In our first episode, Jack and Roger “drive” into the topic of Handbacks and Aborts.
23/08/2024
Hudson Kapel Site Update
Hudson Kapel has recently introduced a new site for specific jobs. To avoid errors, be sure to verify the address on the job detail card before starting your movement to ensure you're heading to the correct location.
30/07/2024
Balfour Beatty Site Update and Policy Change
We have two key updates, one is a site update and the other is a policy change.
30/05/2024
Please Do Not Work on Vehicles
We appreciate the dedication shown when you, our drivers, take the initiative to fix customers' vehicles during pick-up. It demonstrates true commitment to both our company and our customers. However, we must insist that you refrain from doing so.
30/05/2024
Amazon Van Security Feature
We have received reports from drivers and customers indicating that all Amazon vans are equipped with an automatic security feature that locks the vehicle as soon as you exit, regardless of whether you have the key with you. Therefore, please ensure you do not leave the vehicle without taking the key.
29/04/2024
Windscreen Cleanliness Procedure
Please note that vehicles with writing or markings on the windscreen cannot be delivered.
While we understand that this may sometimes occur due to various reasons, it is crucial that all vehicles are presented in a clean and professional manner before leaving the site.
09/04/2024
GEFCO Sheerness Complaint
Unfortunately, GEFCO Sheerness has complained regarding instances where drivers failed to adhere to site signage and parked vehicles in the on-site car park. Multiple drivers have also expressed about on-site parking.
These comms will outline the essential points that require strict compliance.
13/03/2024
Improper Use of Mobile Phones
We have recently received another complaint regarding the improper use of mobile phones while driving. Any driver caught using their mobile phone unlawfully will be immediately removed from the network.
19/02/2024
Sheerness Site Change
We have received news from our contacts at CEVA Sheerness that anyone attending the site will be required to use the Brielle Way entrance, ME12 1YW, starting immediately.
30/01/2024
New Arval Site
On Feb 1st, Arval will be going live with a new site for their In-Life customers, GBA Grimsby.
13/01/2024
New Portal and Mobile Feature - Handbacks
We have introduced a new feature that allows you to hand back jobs within 10 minutes after grabbing them, without being penalised.
This process ate into your planning time. However, with this new feature, you can now handle it yourself.
06/11/2023
Car Washing Procedure
We have changed our car washing procedure to a more robust system. In short, you will now receive a car wash service fee flat rate of £3.75 for carrying out the supplier request. Details and requirements are below.
10/10/2023
Task Payments: MoDel and Demonstration
We have heard your feedback, comments, and suggestions. We're working with our customers and we're pleased to announce that we're introducing two new expenses payment types: MoDel Service Fee and Demonstration Service fee.
19/09/2023
Speeding Policy
We want to take a moment to reinforce our speeding policy to ensure the safety of everyone on the road and maintain the integrity of our service.
Motorways and applicable dual carriageways are included, and any posted alternative speed limits must be followed.
05/08/2023
Travel Scheduler Guide
The Travel Scheduler enables you to provide us with the exact day and time when you anticipate completing your jobs, as well as the moth of transport you will use to reach the pickup location.
05/08/2023
Grab and Drop Guide
This guide is designed to help you navigate the new grab-and-drop feature. It will also serve as a reference point.
15/07/2023
GEFCO Sheerness and DMN sites
We have observed a rise in instances where incorrect vehicles are being collected from GEFCO Sheerness and DMN sites for delivery to AADS.
07/02/2023
Phone System Update
We’ve made some changes and we have upgraded our phone systems to improve your experience.
20/01/2023
Cazoo Site Closures
You may have noticed an announcement from Cazoo regarding changes to its structure and how they operate.
We apologise for any disruption this has caused and thank you for your cooperation.
10/01/2023
Manheim Booking System
When collecting or delivering into a Manheim site, we ask that you please book a slot online with a minimum of 24 hours notice.
This is now a compulsory requirement for all entries and exits for Manheim sites, and will be added to the job checklist.
13/12/2022
Inclement Weather Warning
We are sure that you have seen the news and experienced the freezing temperatures as of late.
Take heed of warning lights in vehicles, as breakdowns invariably spike with inclement weather.
12/11/2022
Mobile Update
We have released new features on our app and provided you with a how-to video on how to set your custom job alerts. Also in the release is mobile job search, mobile search map view and job tracking stability.
07/11/2022
Christmas Competition 🎄
This year we are launching a campaign for the children of Engineius to get involved, whether it's your children, grandchildren, niece or nephew. We want the budding artists to design our Christmas card for 2022.
Download the template and please submit your drawings to marketing@engineius.co.uk by 30th November.
16/09/2022
Suppliers and Self-Billing
We operate a self-billing service for the vast majority of our suppliers.
15/08/2022
Reporting App Issues
Can I request that anyone experiencing App issues of any description, report it via an email to network@engineius.co.uk
This means that we have an audit log, which we can then methodically work through and ensure your problem is addressed.
05/08/2022
Tesla Charging, It’s Complicated!
Please avoid plugging a Tesla into a Tesla Supercharger.
Charging a Tesla is designed to be easy and convenient at a Tesla Supercharger, but with the constant changes by Tesla over costs of charging, it is very difficult to keep up. In addition, use of Tesla Superchargers is paid for by Tesla owners via their account with the company directly.
21/07/2022
New Incentive Award Announcement and App Update Coming Soon…
We are very excited to announce the introduction of a new monthly incentive award and a revamp of the existing Self-Service Incentive - win the chance to GRAB an extra £500 a month
12/07/2022
Important Cycle Lane Red Route Changes and Other Common PCN's
TFL have announced, they may issue a fine to motor vehicles caught driving in a cycle lane on a TFL red route when not permitted.
24/05/2022
Waiting Time Expenses on Early/Late Collection
If an early or late collection has been agreed we do not pay waiting time outside of the original time slot of the job.
11/03/2022
Speed limits for vans are lower than for cars
For those that are not aware, vans have a lower speed limit than cars.
Please pay attention, especially on single and dual carriageways
09/03/2022
Early Pick-ups
Can I remind everyone that pick-up and drop-off windows must be respected.
You cannot bi-laterally contact end customers to rearrange timings to suit your schedule.
03/03/2022
Reporting Issues with the Engineius App
Whilst we have tried to make the Engineius app as robust and reliable as possible, like most technology, there will be times when things don’t always work perfectly!
In order to help with specific problems and record any general issues with the app - we have created a simple app issue reporting form
07/01/2022
Using Slow Chargers and Overstay Penalties
When charging EV's, you should only use a Slow Charger (7kw) if the battery is very low on power and there are no better alternatives within range.
In these instances, only charge up to a level that will get you to nearest working Rapid Charger site.
16/12/2021
Struggles with Rapid Chargers
We've seen a few drivers struggling with Rapid Charges of late, CCS plugs in particular.
Cars like the Jaguar iPace can be charged up at home with a Type 2 plug but they use CCS plugs at a Rapid Charger.
To be clear, you always want to use a Rapid Charger over a Fast Charger, because it's quicker (50Kw+ vs 22Kw).
01/06/2021
Fuel gauge, odometer photos and warning lights
Please ensure the engine is turning over before taking photos of the Fuel Gauge & Odometer. Failure could cause inaccurate fuel gauge readings and lead to false warning lights being displayed.
All warning lights must be respected and reported to either Operations or customers before you drive away from the collection point. As a rule of thumb, do not drive any vehicles with a red warning light unless you have been given specific authorisation. Amber warning lights are typically advisory but that does not mean they can be ignored.
Thank you for your attention on these points.
17/03/2021
Speed limits for vans are lower than for cars
For those that are not aware, vans have a lower speed limit than cars:
On single-carriageway roads displaying the national speed limit sign, vans are limited to 50mph. The same rule applies on a dual carriageway, where the speed limit is 70mph for a car but is 60mph for a van. On a motorway, a van is typically allowed to run to the 70mph speed limit, the same as a car.
Please pay attention, especially on single and dual carriageways.