🡠 Driver Academy

You represent us and our customers on every job. That means you're the face of some of the UK's leading fleet companies, and we expect you to uphold our service standards. This document outlines:

1. The 5 golden service rules

2. Offences

At Engineius, our customers choose us for our exceptional service, and drivers like you are at the heart of delivering it. Our service focuses on providing customers with complete transparency throughout every job, from real-time tracking to detailed photos and timestamps.

To ensure we consistently provide this superior service, here are 5 golden service rules to follow on every job:

1. Deliver on Time

Punctuality is key. Only accept jobs you can complete within the given timelines. Always plan your route to the pick-up location, allowing for potential traffic delays.

2. Be Professional

You are a representative of Engineius and our customers. Please adhere to the dress code, maintain polite communication, and remember your conduct reflects on us all.

3. Notify Us Of Any Delays

We understand that unexpected delays can happen. If you anticipate running late, please inform us immediately with an updated ETA.

4. Always Take Good Quality Photos

Our customers and Engineius depend on your photos for a complete audit trail. Before uploading, always review your images to ensure they are clear and of good quality.

5. Apply Zero Tolerance On Damages

It's crucial to document all damages, no matter how minor, including small scratches. Make sure to take clear and relevant photos of every instance.

Doing any of the following while conducting a movement will result in termination as an Engineius driver. Engaging in any of the following behaviours is not only irresponsible, but it is likely to damage our clients’ reputation which can result in Engineius losing them as customers. Note that we are able to track your speed, location and position of the vehicle you are driving.

1. Damaging the Vehicle

This includes any scratches or other damage, unless you immediately report it to our Operations team.

2. We operate a Zero Tolerance Policy on impairment

We have a zero-tolerance policy for both alcohol and drugs. Driving under the influence of either will lead to immediate termination.

3. Smoking and Consumption of Food

Do not smoke in any vehicle. The only exception for food or drink consumption in a vehicle is water.

4. Unauthorised Movement

Customer vehicles are strictly for authorized movements only. Do not use them for personal mileage, as a chase vehicle, or for any purpose other than the booked movement. Carrying passengers, including other Engineius drivers, is also strictly forbidden and will void insurance.

5. Leaving The Vehicle in Danger

If an authorised carry-over is required, the vehicle must be secured on an authorsed off-road driveway (your registered address) and never left overnight in a public parking lot or with an unauthorised third party. Always get authorisation from Operations for any carry-over.

6. No-Shows

Failing to attend a job without notifying Engineius. We understand emergencies happen; in such cases, you must update Operations by telephone as soon as possible.

7. Speeding Offences

We do not tolerate speeding. Speed limits are set for everyone's safety, and it is your responsibility to be aware of them at all times. Engineius reserves the right to remove drivers from the network immediately for speeding.

Click here to read the full policy.

8. Preparation

Ensure you plan responsibly to meet all jobs in time.

• Plan responsibly to ensure you meet all job timelines.

• Avoid taking on too many jobs in one day.

• Always check movement details beforehand; some movements involve driving two different vehicles on two separate routes.

• Be on time. If you anticipate delays, keep both the customer and us updated.

9. Accidents - Share the pain policy

In cases where you are found at fault for an accident, we will contribute an equal share towards the excess fee. Your liability is capped at £500 (50% of a £1000 excess). Please note that job payment will be suspended until the incident has been fully investigated. Always drive with due care and attention; it prevents accidents and is a common police prosecution category.

Please Note

We record every offence and conduct an internal investigation for each offence. The driver investigated is contacted by our Network Managers to gather any relevant details that can count towards a mitigating circumstance. You may be terminated without appeal at any time.

For further details on how to take the right photos, please contact us.