Topic 4

Taking the right photos

Photos are one of the critical elements of any moment

Having two good sets of photos is essential if we are to defend ourselves against damage claims that regularly come our way.

Please never assume everything is okay, regardless of where you have picked up the vehicle from and always conduct a walk around inspection prior to taking photos.

Below are examples of the quality of collection & delivery photos required. Please note that you will need to take every mandatory photo as well as adding a comment on the vehicles condition on every picture taken (good condition, minor damage, etc.). You will also need to inspect the interior including head lining. In this guide, you can find the following sections:

Wheels
Vehicle
Interior
Damages

In addition to this, Electric vehicles will contain loose items. All loose items are of high value and therefore critical to record and take photo. If we do not pick-up on missing loose items, we leave ourselves open to any redress costs. Click here to find where they will be in the vehicle: Location of All Loose Items

1. Wheels

Each alloy side-on and surrounding wheel arch & wheel position i.e. NSF/OSF.

Photos of alloys taken at an angle instead of side-on.

2. Vehicle

Nearside and offside of vehicle.

Front and rear of vehicle.

Each corner of the vehicle.

Bottom portion of the vehicle is not visible, the photo needs to contain the entire vehicle.

3. Interior

You must ensure to take the correct interior photos, like below.

Interior N/S front of vehicle facing seats

4. Damages

You must take at least two clear pictures when there is damage to the vehicle.

Close-up picture
Far away picture

These two post drop off inspection photos have clear damage to the bumper and tailgate handle.

Photo 3 suggests there is no damage to the vehicle and Photo 4 is not clear enough to discern damage or not (right).

There is clear damage to the tailgate handle in Photo 2 (above) but the point of this damage is not the clearest from the previous two photos. You must ensure that there is clear proof of vehicle standard at each point of the process, and ensure any damage done by the customer is clearly identified and documented. If you do not do this then you will have to take accountability for the damage.

5. Collisions and breakdowns 🡢

🡠 3. Our service standards

For further details on how to take the right photos, please contact us.

FAQs

Good quality photos along with full tracking of the vehicle movement are what customers demand. We will not tolerate any drivers who do not follow instructions, policy or procedures, as this will jeopardise future work for all other drivers.
Taking photos at delivery address forms part of the Proof of Delivery (POD) we provide customers. If taken somewhere else but delivery address, we cannot evidence vehicle was delivered to the correct address. It also voids the condition of the vehicle, as evidenced in drop-off photos (even if it was only 200 meters away!)
This allows the end customer time to inspect the vehicle, whilst your are taking photos and will speed up the process for you.
Never depart the site without allowing the end customer the opportunity to inspect the vehicle in your presence.