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We equip every Agent to meet the broadest set of requirements, enabling you to complete as many movements as possible. Professionalism, reliability, and presentation—both personal and vehicle—are essential to us.

Although we hold service level agreements (SLAs) with our customers, Engineius ultimately operates as an on‑demand service. Our reputation is built on every single delivery.

Use of the Engineius App is mandatory. It automates key processes and provides Agents with strong protection against unwarranted damage claims when used correctly.

Our commitment to our Agents

We have a fiduciary responsibility to protect the entire network. We will not allow the actions of one supplier to jeopardise opportunities for everyone.

Our goal is long‑term partnership. We pay quickly (two weeks in arrears) and consistently (every Tuesday). Every Agent on the network must maintain full compliance with required insurances and Driving Hours regulations.

Customer Base

Engineius works with a wide range of customers across multiple business models. While the core task—moving vehicles—remains consistent, some jobs require additional steps to meet specific customer needs.

No commissions, No licencing fees, No quotas

Work the way you want. Take on as much or as little as you choose. Plan your own schedule or let us plan it for you.

1. Types of Movements

2. Pay and expenses

3. Engineius App - Mandatory Usage

4. Accounting and Payment Cycles

5. Staying Safe

6. Dress code

7. Essentials

Transported:

These are movements involving vehicles that can be driven on and off the truck for loading. They are always listed with a clear price.

Recovery:

These movements involve non‑running vehicles, but the underlying issues vary. Some vehicles only require a winch because the wheels and steering are free‑rolling. Others may need specialist equipment such as lifts or skates.

Recovery jobs are typically listed at £0.01, indicating that you must call the Operations Team to confirm the exact requirements. However, some Simple Recovery jobs (winch‑only) may occasionally be priced upfront.

Multi-car:

These are bulk moves requiring multi-car transporters and are typically POA.

Please Note: You will only see Movement Types that match your current capabilities. If you upgrade your fleet, please let us know so we can expand your visibility to jobs aligned with your enhanced capacity.

Jobs on ur portal

The following information is displayed for every job. Some details may require hovering your cursor to reveal additional notes.

Vehicle Registration Number:

Alongside the registration, you will see the vehicle’s make, model, and kerbweight. It is your responsibility to ensure the payload weight is legal for your truck/trailer and licence.

Pick-Up & Drop-Off addresses:

Full site details are provided, and any additional instructions may appear in the job notes.

Pick-Up & Drop-Off timing windows:

Timing windows vary by customer and can range from:

• Half‑day or full‑day windows

• Tight one‑hour appointment slots

• Wide windows spanning several days or even a full week

These windows are non‑negotiable. Do not attempt to arrange alternative times directly with end customers. They are rarely our contractual customers, and off‑window deliveries often trigger complaints, finance‑related liabilities, and insurance issues.

Job Price

We do not operate an auction system. If a job suits you, it takes just two clicks to secure it: highlight the job and select GRAB.

You may also choose to Watch a job. This indicates interest but signals that you need us to refine or clarify something before you can commit.

How much will you get paid?

Job prices are generated automatically by the Engineius system. Pricing is primarily driven by distance, with duration playing a smaller role.

Transported Moves

• Minimum payment of £100 to the supplier.

• The first 40 miles are included.

• Thereafter, mileage is paid at £1.50 per mile for vehicles up to 2.6T, with higher bands for heavier vehicles.

Recovery Moves

Recovery pricing varies due to the complexity of non‑running vehicles.

• Simple Recoveries (winch‑only) are typically £1.60–£1.70 per mile.

• More complex recoveries are always tender‑based, as equipment requirements differ.

Multi‑Car (Bulk) Moves

Always tender‑based, as load composition varies by transporter and operator.

Fuel Escalator

The Fuel Escalator automatically applies a surcharge/discount to eligible moves when pump prices fall outside normal tolerances.

Key points:

• Applies only to Transported jobs.

• Recovery and Multi‑Car moves are excluded because they are tender‑based.

• Surcharges do not appear in the job price upfront.

• They appear post‑completion as an additional cost item on the job and as a separate line on your weekly invoice.

• Full details are provided in the dedicated Fuel Escalator section.

Waiting Time

Waiting Time is payable at £20 per hour, calculated in 15‑minute increments.

Important rules:

• Sites and customers are allowed a 45‑minute grace period to resolve issues before Waiting Time begins.

• You must follow the correct steps in the App to validate your claim — incorrect sequencing may result in rejection.

• Waiting Time is claimed via the Expenses function in the App.

Expenses

All expenses must be submitted through the App against the relevant job. Typical claimable expenses include:

• Tolls — Only claimable if incurred while moving the customer’s vehicle. Travel to the collection site or after delivery does not qualify.

• Cleaning — Some Retail deliveries (e.g., Leasing or Dealership handovers) require vehicle cleaning before handover. These costs are refundable.

• Ferry Costs — Ferry crossings required for the job are claimable. Additional extras (cabins, meals, upgrades) are not refundable.

Cancellations and Aborts

Cancellations are outside our control, and our policy aligns with industry standards.

• Customers may cancel free of charge up to 24 hours before the start of the collection window.

• Cancellations within 24 hours but before the window opens incur a £25 cancellation fee, passed in full to the Agent.

• If a cancellation is received before the window opens but the driver is already enroute, a Full Abort Fee may be payable — but only if we can demonstrate this to the customer using tracking data.

This is why correct App usage and sequencing by drivers is essential.

The Engineius App must be used every time an Agent completes one of our movements. It is the backbone of our automated workflow—providing live tracking visibility, geolocation timestamps for validation, condition‑report capture, and ultimately ensuring your invoices are processed and paid on time.

In some cases, a job may also require use of the MoDel App. This is a dealership‑specific system that does not support API integration, meaning a second workflow must be worked through on the job.

If you operate your own internal system or App, it may be possible to extract data directly from Engineius into your back‑end environment. 

• Engineius operates on a weekly payment cycle.

• Job payments are made two weeks in arrears.

• All work completed in Week 1 is paid in Week 3.

• Pay‑day is every Tuesday.

Each time we make a remittance to your bank account, we generate an invoice for that payment run.

You can review and reconcile completed jobs in the portal before the invoice is issued.

Working with Engineius falls under Hire & Reward activity. This means all drivers must comply with GB Domestic Driving Hours legislation (primarily the Transport Act 1968). Key legal limits include:

• A maximum of 10 hours driving per day

• A maximum duty period of 16 hours per day

• Mandatory breaks and rest periods designed to prevent fatigue in commercial driving

Drivers are responsible for ensuring they remain fully compliant at all times.

High‑visibility clothing is a mandatory requirement across many customer sites, and drivers are expected to comply without exception. We strongly recommend wearing high‑vis and appropriate protective gear during all loading and unloading activities, and following your company’s full Health & Safety protocols and procedures.

Drivers represent Engineius and our customers at every stage of a movement. Being presentable is essential — it demonstrates professionalism, builds trust, and reflects the standards we expect across our network.

Below are examples of what is considered presentable and what is not appropriate when completing Engineius jobs.

To join and remain on the Engineius network, Agents must hold insurance policies that match their business model and meet our minimum cover requirements.

Insurance Requirements

Public Liability

• £2 million minimum cover for solo operators

• £5 million minimum cover for Agents with two or more drivers

Goods In Transit

• £100,000 minimum cover

• We will accept £50,000 during your first year of trading, but this must increase to £100,000 at renewal

Motor Trader

• £100,000 minimum cover

• We will accept £50,000 during your first year of trading, but this must increase to £100,000 at renewal

• Motor Insurance (Road Risk)

• £100,000 minimum cover

• We will accept £50,000 during your first year of trading, but this must increase to £100,000 at renewal

Driver sub-accounts:

All Agents must register their drivers using sub accounts. This ensures compliance, traceability, and correct App usage.

• Drivers must hold a Basic DBS check (customer requirement due to high public interaction)

• Drivers must log into the App using their own mobile number

• Jobs must be assigned to drivers; they will not see pricing or wider company activity

• Drivers must not share login credentials

• Agents must not subcontract Engineius work — doing so will result in removal from the network

Insurance & Liability:

All insurance liabilities sit with the Agent. If an insurance provider declines a claim, the Agent remains fully responsible for any resulting damage, loss, or theft.

Key responsibilities include:

• Reviewing your policies for clauses relating to security requirements, such as storage site standards or rules on leaving vehicles unattended.

• Ensuring all drivers are correctly listed on the relevant insurance policies or otherwise eligible for cover.

• Never subcontracting Engineius work — liability remains with you and cannot be passed onto subcontractor.

• Protecting yourself by fitting dashcams to your trucks.

Tacho Compliance:

All Agent vehicles must comply with Tachograph (Tacho) regulations. We cannot risk customer vehicles being impounded or off loaded roadside by DVSA.

Engineius cannot monitor your full driving hours compliance, but we do ensure the correct equipment is in place. Any DVSA breach sits entirely with the driver.

Trucks, Trailers & Equipment:

Your vehicles and equipment must be clean, safe, and professionally maintained at all times.

• Trucks: Regular servicing reduces breakdowns and protects your reliability record.

• Trailers: In addition to tyres and brake pads, check coupling heads, brake cables, and all lights.

• Kit: Straps and ratchets wear out — inspect and replace them regularly.

• Load Security: Correct positioning and proper strapping are essential for safe transit.

Breakdowns happen, but frequency matters. If an Agent’s reliability repeatedly jeopardises customer service or network performance, we will actively manage them out of the network.

Handbacks:

Emergencies and illness are unavoidable. If you cannot fulfil a committed job, notify us as early as possible.

We operate a 24/7 Out of Hours Duty Manager, so you can always reach us by phone.

Over Commitment & Cutting Corners:

Agents may take on as much work as they can legally and reliably fulfil. However, we will not accept:

• Over commitment that leads to missed collection or delivery windows

• Unsafe shortcuts

• Poor customer experience

We aim to build strong, long term relationships with all Agents — but never at the expense of our customer commitments.

Professionalism, reliability, punctuality, and full adherence to customer service requirements define an upstanding member of our network.

Let Us Manage the Situation

Always allow Engineius to manage any issues relating to a job. Clear communication is essential.

• When dealing with customers, always defer to the Operations Team.

• Early on, call everything in — it’s the best way to learn our protocols.

• Over time, you’ll gain confidence in handling routine situations, but if in doubt, always refer back to Operations.

Communication Channels

You can contact us in several ways, but critical issues must always be phoned through.

The in‑App messaging function should be treated as an informal channel, suitable only for minor updates such as: “Tried calling customer several times but no answer. Will keep trying and continue with the movement.”

For further details on being an Engineius agent, please contact us.